Right of withdrawal

Right of withdrawal for consumers


(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor can be attributed to their independent professional activity.)


 Instruction on withdrawal


 Right of withdrawal


 You have the right to withdraw from this contract within 14 days without giving any reason.
 The withdrawal period is 14 days from the day - on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered uniformly; - on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately; - on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided that you have ordered a good that is delivered in several partial shipments or pieces;


 To exercise your right of withdrawal, you must inform us (Alessio Lenzo, Friedhofsweg 18, St. Arnual, 66119 Saarbrücken, Phone no.:
 017645690100, E-mail address: cupundcomfort.verwaltung@gmail.com  by means of a clear statement (e.g. a letter sent by post or
 an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose,
 which is not mandatory.


 To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


 Consequences of withdrawal


 If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.


 We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


 You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of 14 days.


 You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties, and functionality.


 Exclusion or expiry reasons


 The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded; - for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence; - for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.


 The right of withdrawal expires prematurely for contracts

  • for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; - for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature; - for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

  •  Sample withdrawal form

  •  (If you wish to withdraw from the contract, please fill out this form and send it back.)
  • - To Alessio Lenzo, Friedhofsweg 18, St. Arnual, 66119 Saarbrücken, E-mail address: cupundcomfort.verwaltun@gmail.com
  • - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
     the provision of the following service (*)
  • - Ordered on (*)/received on (*)- Name of the consumer(s)- Address of the consumer(s)